Everything your team needs to know, in one place. Upload it, paste a video link, or type it. Lore handles the rest.
Upload documents. PDFs, Word docs and text files. Lore pulls the content out automatically, tables and columns included.
Type it in. Write procedures straight into the Lore editor. Headings help, but plain paragraphs work just as well.
Paste a video link. YouTube, Vimeo or Loom. Lore transcribes it so staff can ask about anything covered.
Update any time. Edit or replace a source and the change takes effect straight away.
Accepted formats
PDF documents
Microsoft Word (.docx)
Plain text files
Video links (YouTube, Vimeo, Loom)
Type directly in the editor
Documents ready in ~30 s · video in 1–3 min
Start smallYour top five FAQs are enough to go live. Add more as staff ask.
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Share with your team
Your Lore lives at its own link, with a QR code ready to print. No app, no accounts, nothing for your team to install.
Printable QR code. Stick it on the noticeboard, the fridge or by the register.
PIN protection. Optionally set a 6-digit PIN. Staff enter it once and Lore remembers that device.
Works anywhere. Phone in the stockroom, tablet at the front desk, desktop out back.
Your Lore link
chat.asklore.com.au/harbourcafe Copy
Print-ready QR posterDownload from settings. Where customers put theirs: noticeboards, break-room fridges, POS areas, onboarding emails.
No staff accountsNo app downloadAny browser
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Staff get instant, accurate answers
Staff ask in plain language, the same way they'd text a colleague. Lore reads your procedures and replies with a specific answer.
From your playbook, not the internet. Lore only uses what you've uploaded. It never invents an answer.
Sources included. Every answer shows which document it came from. Tap to read the original.
Honest when it doesn't know. Unanswered questions land in your Gaps feed so you know exactly what to add next.
L
LoreHarbour Café · always on
What do I do if the till is short at end of day?
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Count the till twice and note the exact amount short. Fill out a discrepancy form from the safe drawer. Over $10 needs manager sign-off before close. From: Cash Handling Procedures
Helpful? Yes No
Your dashboard
You always know what's happening.
A live view of what your team is asking, what Lore is answering, and where the gaps are.
Activity
Questions asked today, this week and over time. Is your team using Lore? What comes up most?
Gaps feed
Every question Lore couldn't answer lands here. Your to-do list for better coverage. One tap to fill it.
Knowledge base
Every document and procedure in one place. Add, edit, replace or remove sources any time.
AnalyticsBusiness+
Trends by day and topic, and feedback scores per document, so you know what to clarify.
Good questions.
Lore only draws from the documents and procedures you've uploaded — it won't fabricate information or pull from outside your knowledge base. Accuracy depends on how clearly your procedures are written. Lore works best with specific, step-by-step content; it struggles if your documents are vague or contradictory. The Gaps feed and feedback ratings help you identify and fix weak spots over time.
No. Staff access Lore by visiting your bot's URL or scanning the QR code — that's it. If you've enabled PIN protection, they enter the PIN once and Lore remembers them on that device. No accounts, no passwords, no app to install.
PDFs and Microsoft Word documents (.docx) are supported, along with plain text. Scanned PDFs (image-based) are processed with OCR. You can also paste a video link (YouTube, Vimeo, Loom, and more) — Lore transcribes the audio automatically. The Lore editor lets you type procedures directly if you don't have existing documents.
Most businesses are live within an afternoon. Upload your top five to ten procedures, share the QR code with your team, and Lore is ready. You don't need everything documented upfront — the Gaps feed will tell you what to add as staff ask questions you haven't covered.
Lore only knows what's in your knowledge base. Staff can ask anything in plain language, but Lore will only answer from the content you've uploaded. If a question isn't covered, Lore says so honestly and logs it as a gap for you to review.
Yes. Your knowledge base is strictly isolated from other customers' data. It's only used to answer your staff's questions — not to train AI models, not shared with other businesses. For full details, see our Privacy Policy.
Ready to give your team instant answers?
Set up your knowledge base this afternoon. Your first 14 days are free.